Refund policy

We stand behind HeelBliss Pro, but this policy exists to be fair to genuine buyers, not to function as a free-trial-and-return program. Please read it before purchasing.

Eligibility

  • You have 60 days from your delivery date to request a refund.
  • The device must have been used as intended per the included instructions. Results build over repeated use, so we require at least 3-4 documented sessions before a refund can be requested on the basis that "it doesn't work."
  • All returns require a Return Authorization (RA) issued by our support team before you ship anything back. Unsolicited returns sent without an RA will not be refunded.
  • To request an RA, email us with your order number and a description of the issue. Requests without a valid order number cannot be processed.

Condition of the item

  • The device, charging cable, and all included sanding heads must be returned complete, clean, and in resalable condition.
  • Items returned damaged, heavily worn, or missing components will be refunded at a reduced amount reflecting the missing or damaged parts, or the refund may be declined entirely, at our discretion.

Shipping

  • Return shipping is the customer's responsibility unless the item arrived defective, damaged, or we shipped the wrong item.
  • Use a trackable shipping method. We are not responsible for return packages lost or damaged in transit.
  • Original shipping charges are non-refundable.

Bundle orders

  • 2-Pack and 3-Pack orders are covered under the same 60-day window.
  • Refunds on multi-unit orders are prorated per unit. All units purchased in a bundle must be returned in eligible condition to receive the full bundle refund amount.

Processing

  • Once we receive and inspect your return, approved refunds are issued to your original payment method within 5-10 business days.

Limits

  • This guarantee is limited to one refund per customer or household.
  • We reserve the right to decline refund requests that we reasonably believe are fraudulent or made in bad-faith abuse of this policy.

Questions before you buy? Contact us and we're happy to help before you order, not just after.